Shipping and return policies for ÄTNA
- Shipping Info
We'll use DHL unless otherwise noted. Orders are shipped within 5 working days, the delivery time will be dictated by your location. Yes, we ship internationally.
For shipments to non-EU countries additional customs charges, taxes and fees might incur.
- Return Policy
Cost bearing agreement in the event of cancellation:
If the right of cancellation is exerted, it is agreed that the customer shall bear the regular costs of the return delivery if the delivered products correspond to the ordered ones.
Acceptance of the delivery:
The customer should not accept packages that are visibly damaged on the outside without registering a complaint. When accepting the delivery, the customer must therefore ensure that the delivered package is not damaged on the outside. If the package is visibly damaged and therefore damage to its contents is obvious, the customer must let the delivery agent make a suitable note and should retain a copy of it.
In some rare cases the parcel cannot be delivered because the delivery personnel was unable to deliver the package due to poor labeling of the recipient’s residence or place of business or due to your absence. In these cases it may happen that the shipment is returned to us. If we do not hear from you in such case, after receiving and processing the return shipment, we will keep the shipment for you until further notice.